Privacy policy

At Infinity Watch , we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our luxurious timepieces, or interact with our client concierge services.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you make a purchase, create an account, sign up for our newsletter, or contact our support team. This information may include:

  • Contact Details: Full name, billing address, shipping address, email address, and phone number.

  • Transaction Details: Order history, payment confirmation details (note: full credit card details are processed securely by our payment gateway providers and are not stored on our servers), and preferred currency.

  • Communications: Records of inquiries, messages sent through our contact form, and emails sent to infinitystore1online@gmail.com.

2. How We Use Your Information

We use the information we collect for various business purposes, including:

  • Processing and fulfilling your watch orders, including shipping and managing returns under our 7-day policy.

  • Communicating with you regarding order status, tracking updates, and customer support inquiries.

  • Sending you exclusive updates, new collection launches, and promotional communications (if you have opted in to receive them).

  • Improving our website functionality, security, and overall client experience.

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with trusted service providers who assist us in operating our business, such as:

  • Shipping and logistics partners to deliver your timepieces securely.

  • Secure payment processors to handle transactions.

  • Legal authorities, if required by applicable laws, regulations, or legal processes.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or request the deletion of your personal data.

  • Opt-out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.

6. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to our client care team at: